As some of you may have heard or experienced, Netflix is having lots of problems with like every part of their system right now with their shipment system. After I realized the problem and got the message from Netflix apologizing for the problem, I have watched the whole thing for its humor value. I shipped in four movies on Monday, which are normally received on Tuesday (city life is awesome). I normally go through movies at a pretty fast rate (it was a summer goal of mine to watch and ship in movies the next mail day–I feel proud), so I first though it was Netflix fucking around to screw me over. On Wednesday, I got emails for the two of the four, but on my queue, all of the movies appeared to have been received on the website as the status was listed as ’shipping today.’ Normally, that message is only up for an hour or two; all of the movies I was requesting were common enough that there shouldn’t have been a problem with supply, so I realized the problem when status stayed that way that something was up. Imagine my surprise when I got Serpico on Thursday, but none of the others that were slated to come! Supposedly, everything is fixed and the last few were sent on Friday (a call to customer service revealed that there are still some more to be sent today). I got the documentary Fuck today (that was one for headphones in the maclab; the movie uses the word ‘fuck’ more than any other movie by a lot: 834 times in 93 minutes), but I am still missing two. The best part of it all is that the website is just totally and completely borked. Serpico still reads as “shipping Wednesday” along with the other two I still haven’t received, although I did receive an e-mail for Serpico on Friday. Fuck (or ‘F**k’ as netflix calls it) is registered correctly, but it was still in my queue of things yet to be shipped as well, but I deleted it. I also got an e-mail for it after I had already watched it. We will see what Monday brings…. I am supposed to receive a 15% discount for this month, which comes to about $3.50 on a 4 at a time plan, which is really just exact compensation. I average a little over 20 movies a month or more, so that means that I am paying around $1 per movie with my rental. One was delayed a day, which I can’t really complain about, but I was outed a full watch-return cycle, which by that logic is about $3. With the Olympics, there is plenty to watch, but the failure to provide service is a bigger sting. I was pretty close to canceling before they announced the problem, and I don’t really feel like they have done a whole lot to make feel better about them.

The problem is rather curious. Seems like some sort of database problem, especially with the website, but they are still managing to ship, just slowly. If the whole system was down, nothing would be coming out, and if it was some problem updating the site, the shipping would presumably still be working fine. They are somewhere between those two states. I suppose the details of the problem will  meet the news in some form sooner or later, so we will have to find out.